Effective 11 August 2026. Version 2.0.
Laslie Labs operates an automated post-visit follow-up platform for healthcare providers. After a procedure, the application places an automated voice call to check on the person's recovery. If that call is not answered, and only if that number has separately opted in to text messages, the application sends one SMS offering a call back now or at a time they choose, and handles the reply.
All messages are generated and sent by the application. No person composes, types, or sends any message.
Text messaging is optional and separate from everything else the platform does. Agreeing to receive texts is never required to use the service, to be enrolled, or to receive calls.
A mobile number is entered into the Laslie Labs operations console by authorized staff. Entering the number enables automated voice calls and requires no message consent at all. On the same screen there is a separate, unticked checkbox reading:
Optional: I agree to receive automated follow-up text messages from Laslie Labs at the number provided. Typically one message when a scheduled follow-up call is unanswered, plus replies if I respond. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Calls work whether or not I agree to texts.
Leaving that box unticked keeps full use of the platform and simply results in no text messages. This separation is enforced by the software, not only by the interface: the messaging service refuses to send to any number that has no stored consent record, independently of whether that number is authorized for calls.
Each decision is stored with the date it was given and the version of the statement shown. It can be withdrawn at any time by replying STOP to any message, or by emailing sms-support@laslie-labs.com. Replying START resumes text messages. We do not purchase, rent, or otherwise acquire phone numbers, and there is no mechanism by which a number can be added without a person entering it.
Only to operate the follow-up program: to place the call, to send the message when a call is unanswered, to interpret the reply, to schedule and place a return call at the requested time, to honour an opt-out, and to diagnose faults.
We do not use this information for advertising, marketing, profiling, or automated decision-making about any individual.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.
Information is disclosed only to the service providers that operate the program on our behalf, and only to the extent needed to deliver it:
These providers are bound by their own agreements to process information only on our instructions. We may also disclose information where required by law, or to protect the safety of a person.
Reply STOP to any message. It takes effect immediately, withdraws the stored message consent, and also removes the number from the calling list, so no further phone calls are placed either. You may receive a single confirmation; you will receive nothing after that.
Standard carrier keywords STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT all end messaging. Replying START or UNSTOP resumes text messages; it does not by itself restore phone calls, which requires the number to be enrolled again. Reply HELP for information, or email sms-support@laslie-labs.com.
This text line is not monitored. It cannot be used to reach a clinician, report a medical problem, or obtain urgent help of any kind. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department.
Program records — messages, call outcomes, and scheduling data — are kept only as long as needed to operate and support the program. Opt-out records are the exception: we retain a number on the opt-out list indefinitely, because that is the only way to guarantee we never contact it again.
No system is perfectly secure, and we make no guarantee of absolute security.
You may ask at any time what information we hold about you, ask us to correct or delete it, withdraw consent to text messages, or ask to be removed entirely. Email sms-support@laslie-labs.com and we will respond within 30 days.
This program is not directed to children. We do not knowingly collect information from anyone under 18. If you believe we have, email sms-support@laslie-labs.com and we will delete it.
Questions about this policy, requests to see or delete information we hold, and anything else about the program go to sms-support@laslie-labs.com. We do not operate a phone line or a postal address for this program.
If we change how the program handles information, we will update this page and move the effective date at the top. Material changes affecting people already enrolled will be communicated to them directly.